Remote Jobs

Customer Service Advocate - Remote in CST or EST


Pay$16.88 - $33.22 / hour
LocationSugar Land/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 1043758
      Employer Industry: Health Care Services

      Why consider this job opportunity:
      - Salary up to $33.22 per hour
      - Opportunity for career advancement and growth within the organization
      - Work remotely within the Central or Eastern Time Zone
      - Comprehensive benefits package including 401k contributions and stock purchase options
      - 10 weeks of paid training with a focus on professional development
      - Supportive work environment that values diversity and inclusion

      What to Expect (Job Responsibilities):
      - Respond to and resolve customer service inquiries and issues on the first call, including benefits, eligibility, and claims
      - Educate customers about consumer-driven health care topics and assist them in selecting the best benefit plan options
      - Contact care providers on behalf of customers to assist with appointment scheduling and internal referrals
      - Navigate and assist customers with myuhc.com and other employer websites to promote self-sufficiency
      - Research complex issues related to callers’ health and plan options while managing high call volumes

      What is Required (Qualifications):
      - High School Diploma / GED or equivalent work experience
      - Must be 18 years of age or older
      - 1+ years of customer service or call center experience
      - Proficient with Windows PC applications and ability to learn new software systems
      - Ability to work full-time, Monday - Friday, during normal business hours with flexibility for overtime and weekends

      How to Stand Out (Preferred Qualifications):
      - Sales or account management experience
      - Familiarity with PC-based software programs, including Microsoft Excel, Word, and PowerPoint
      - Experience in a health care or insurance environment
      - Background in social work, behavioral health, or health promotion
      - Experience working with vulnerable populations

      #HealthCareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
  • About the company

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