Employer Industry: Specialty Laboratory Services

Why consider this job opportunity:
- Salary up to $24/hr.
- Comprehensive benefits package including medical, dental, vision, and disability insurance
- 401k with company match to support your retirement savings
- Paid time off and holidays to ensure work-life balance
- Tuition assistance for continuing education and professional development
- Opportunity to work in a collaborative and supportive environment

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for inbound calls, Live Chat inquiries, and customer support cases
- Maintain accurate records of customer interactions, including inquiries and complaints, and actions taken to resolve issues
- Process new client registrations, service contracts, and customer agreements
- Provide technical support for the employer's customer portal and other software platforms
- Ensure compliance with HIPAA and confidentiality standards while handling customer information

What is Required (Qualifications):
- Associate degree or equivalent experience required
- Minimum of 1-2 years in customer service or similar role emphasizing customer experience management
- Strong problem-solving, critical thinking, and interpersonal skills focused on quality service
- Ability to handle a high volume of inbound calls, Live Chat, and email inquiries
- Proficiency in MS Office applications (Excel, Word, Outlook, PowerPoint)

How to Stand Out (Preferred Qualifications):
- Bachelor's degree highly preferred
- Previous experience in healthcare or biotech settings
- Familiarity with Salesforce or other CRM solutions
- Demonstrated ability to work independently and collaboratively
- Strong attention to detail with effective multi-tasking capabilities

#SpecialtyLaboratory #CustomerService #CareerOpportunity #Healthcare #CompetitivePay

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