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Customer Service Agent - Call Center
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Job Description
- Req#: 744000063932139
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Flexible work schedule with the ability to work from home
- Opportunity for career advancement through training and certification
- Support major brands in providing exceptional customer service
- Engage in a multi-step onboarding process that equips you for success
- Collaborative team environment focused on quality and efficiency
What to Expect (Job Responsibilities):
- Handle inbound calls and assist customers with their inquiries and concerns
- Utilize provided tools to accurately document and resolve customer needs
- Adhere to established communication protocols and case handling procedures
- Participate in required certification courses to qualify for client assignments
- Maintain performance targets in quality, communication, and efficiency
What is Required (Qualifications):
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
How to Stand Out (Preferred Qualifications):
- Prior customer service or call center experience is a plus
- Basic computer knowledge and typing ability
- Spanish language skills are a bonus
#CustomerService #RemoteWork #CareerAdvancement #FlexibleSchedule #TeamEnvironment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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