• Job Description

  Req#: 519919

  Overview

  Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

  The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.

  The pay for this position starts at $19.00 / hour.

  This position is located at our Fresno Airport location at 5175 East Clinton Way Fresno CA.

  We offer:

  • Employee rental car discounts
  • Retirement savings plan including 401k
  • Training and development

  Schedule:

  • Multiple full or par time schedules available
  • Candidates must have availability to work shifts Thursday, Friday Saturday, Sunday, Monday and Tuesday Between 3:15pm and 2:00am

  Responsibilities

  We are hiring now for immediate openings. Responsibilities include:

  • Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Identifies and attends to the customer by name, verifies rental agreement and reservation.
  • Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
  • Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
  • Provides all customers with undivided attention while assisting them.
  • Prepares all rental and return documents accurately and completely.
  • Offers all customers assistance with directions, maps, local area information and appropriate service information.
  • Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
  • Ensures that the return date and time on the rental agreement is accurate.
  • Reviews all charges at the time of vehicle return.
  • Prepares the Rental Agreement Folder with all required information.

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • Must be at least 18 years of age
  • Must have a minimum of 2 years experience handling customer service responsibilities
  • A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
  • Must be able to understand, read, write, and speak English
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• About the company

  Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.

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