H.B. Fuller

Customer Service Agent I


Pay$22.12 / hour
LocationFrankfort/Illinois
Employment typeFull-Time

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  • Job Description

      Req#: R25_0000001015
      Employer Industry: Adhesives Manufacturing

      Why consider this job opportunity:
      - Salary up to $22.12/hr, based on experience
      - Comprehensive benefits package including health & wellness benefits and 401K contributions
      - Paid time off and paid holidays
      - Opportunity to work in a fast-paced, dynamic environment
      - Collaborative culture where employees are valued and respected
      - Chance to make a positive impact on customer satisfaction and company goals

      What to Expect (Job Responsibilities):
      - Manage all aspects of the order cycle for assigned customers, ensuring satisfaction and timely processing
      - Build lasting relationships with customers through effective communication and proactive engagement
      - Troubleshoot order issues to ensure accurate pricing, terms, and customer information
      - Collaborate with internal departments such as Credit, Logistics, and Sales to ensure on-time delivery
      - Participate in team activities to enhance service delivery and achieve better solutions

      What is Required (Qualifications):
      - Bachelor’s degree preferred or a combination of education and 1 year of customer service/sales experience
      - Basic PC skills, including proficiency in Microsoft Office and ERP systems
      - Strong customer-focused attitude and ability to work in a fast-paced team environment
      - Effective problem-solving skills and ability to make independent decisions
      - Excellent written and verbal communication skills

      How to Stand Out (Preferred Qualifications):
      - Experience in a customer service role within a manufacturing or similar environment
      - Familiarity with order management systems and processes
      - Ability to work flexible hours to meet customer demands
      - Strong organizational skills and attention to detail
      - Experience in a role requiring multi-tasking in a dynamic setting

      #Adhesives #CustomerService #ManufacturingJobs #CareerOpportunity #Teamwork

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      HB Fuller Company is a major American adhesives manufacturing company supplying industrial adhesives worldwide.

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