• Job Description

  Req#: R-98413

  We are so glad you are interested in joining Sutter Health!

  Organization:

  S3-Sutter Shared Services-Utah

  Position Overview:

  Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

  Job Description:

  EDUCATION
  Equivalent experience will be accepted in lieu of the required degree or diploma.
  
  HS Diploma or equivalent education/experience
  
  PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
  1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
  
  1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
  
  SKILLS AND KNOWLEDGE
  Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
  
  Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
  
  Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
  
  Requires the ability to work with and maintain confidential information.
  
  Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
  
  Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
  
  Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
  
  Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

  Job Shift:

  Days

  Schedule:

  Full Time

  Shift Hours:

  8

  Days of the Week:

  Monday - Friday

  Weekend Requirements:

  None

  Benefits:

  Yes

  Unions:

  No

  Position Status:

  Non-Exempt

  Weekly Hours:

  40

  Employee Status:

  Regular

  Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

  Pay Range is $19.67 to $26.56 / hour. California, New Jersey, and Washington Pay Range is $24.58 to $33.19 / hour. Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia Pay Range is $22.13 to $29.88 / hour. Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, and Utah Pay Range is $19.67 to $26.56 / hour.

  The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

• About the company

  Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California.

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