• Job Description

  Req#: 485437

  Overview

  National and Alamo at the Las Vegas Airport has an exciting opportunity for a Full Time Customer Service Agent located at 7135 Gilespie Street, Las Vegas, NV 89119 and pays $16 / hour with bonus opportunities up to an additional $400/month!

  We offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development

  The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

  Responsibilities

  We are hiring now for immediate openings. Responsibilities include:

  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges; verify return date and time on the rental agreement and revies all charges at the time of vehicle return.
  • Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. At the Las Vegas Airport, this job responsibility requires the keen understanding of differences between products and services offered by the various brands.
  • Make eye contact and greet all customers; identify and attend to customer by name; verify his/her rental agreement and reservation; and thank each customer at the conclusion of their transaction.
  • Prepare Rental Agreement Folder with all required information. Offer all customer assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work in a variety of “customer-facing” positions and, when necessary for customer service, perform tasks as a Return Agent, Exit Booth Agent and/or Greeter.
  • Throughout the workday and regardless of the position in which you are working, always work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be able to work any shift/hours (open to any days of the week); this schedule is determined on a shift bid & includes nights and weekends.

• About the company

  Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.

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