Koala Health

Customer Service Agent


PayCompetitive
LocationSalt Lake City/Utah
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 9ee75782-ada6-4c05-ab9d-2ef3c76f2b82
      Employer Industry: Veterinary Pharmacy

      Why consider this job opportunity:
      - Competitive hourly pay starting at $18/hour
      - Opportunity for career advancement within a growing company
      - Work in a fast-paced, dynamic environment focused on customer satisfaction
      - Chance to create a delightful experience for pet owners and their pets
      - Supportive team atmosphere that values your contributions
      - Ability to work remotely in a distraction-free home environment

      What to Expect (Job Responsibilities):
      - Assist customers over the phone, email, and chat with product and service inquiries
      - Manage both inbound and outbound calls while providing technical support
      - Proactively identify solutions to anticipated customer questions
      - Take ownership of customer issues from start to finish
      - Ensure each interaction enhances the customer experience beyond just solving problems

      What is Required (Qualifications):
      - High school diploma or equivalent
      - Minimum of 6 months of professional experience with computer and web-based tools
      - At least 1 year of customer service experience or veterinary care experience
      - Ability to work from 7 am to 3 pm MT, Monday to Friday
      - Excellent spoken and written communication skills

      How to Stand Out (Preferred Qualifications):
      - 2+ years of relevant phone or email customer service experience
      - Experience working virtually
      - Background in veterinary or pet care
      - Proven ability to work effectively as a team member
      - Passion for animals, which is a plus although not required

      #VeterinaryPharmacy #CustomerService #RemoteWork #CareerOpportunity #AnimalLovers

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Koala has all the medications and health products your pet needs. We package them by date and time to make pet care simpler. The best part? There are no service or shipping fees — you only pay for what your pet needs.