QTC Management

Customer Service Agent Spec (TC) - (RHRP)


Pay$23.98 - $26.51 / hour
LocationSan Antonio/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: CUSTO014806

      Who is QTC Management Inc.?

      QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

      What part would you play in this role?

      As a Customer Service Agent, you will be responsible for answering, processing, and documenting all calls and electronic correspondence from military service members and military representatives. Duties include screening military medical forms for accuracy and thoroughness, identifying required medical, dental, and behavioral health procedures, then scheduling individual in-clinic, group, or telephonic appointments. You will serve as the face of the organization through interactions with service members, delivering exceptional customer service at all touch points.

      Essential Duties and Responsibilities

      • Provide customer service to all Service Members regarding medical services
      • Responsible for scheduling Service Member medical and/or dental services in-clinic or offsite
      • Investigate and resolve customer inquiries
      • Collect, analyze and summarize client data in support of continuous improvement
      • Investigate issues with management to assist in trend identification
      • Interface with operational departments to ensure customer requirements are met
      • Perform other duties and responsibilities as assigned

      Competencies:

      • Ability to communicate complex or technical information
      • Excellent customer service skills
      • Strong knowledge of MS Office and ability to learn new software quickly
      • Ability to work in a fast-paced environment and adapt to change
      • Strong organization and planning skills
      • Self-motivated and able to work independently
      • Knowledge of nursing and medical practices and procedures

      Education and/or Experience: (includes certificate & licenses)

      • High School Diploma, or equivalent GED, graduate from an accredited school of nursing preferred
      • Minimum 3 years of relevant experience
      • Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred
      • Certification must remain valid throughout employment
      • Must be able to successfully pass contractually required Federal background check
      • Contract requires U.S. Citizenship and ability to obtain a DoD Common Access Card (CAC)

      Pay and Benefits:

      Hourly Rate: $23.98 - $26.51

      *The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

      Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

      This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

      Commitment to Diversity:

      QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

      Qualifications

      Education

      Required

      High School Diploma

      Experience

      Preferred

      Relevant experience

      Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred

      Licenses & Certifications

      Required

      Certified MA

      Hospital Corpsman

      DoD CAC

      Health Services Tech

      Military Medic

      Pararescue

      Preferred

      Medical Assistant

      Licensed Vocational Nurse

      Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

      The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • About the company

      QTC is the largest provider of disability and occupational health examination services. QTC delivers technically advanced medical exam solutions.

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