QTC Management
Customer Service Agent Spec (TC) - (RHRP)
This job is now closed
Job Description
- Req#: CUSTO014806
- Provide customer service to all Service Members regarding medical services
- Responsible for scheduling Service Member medical and/or dental services in-clinic or offsite
- Investigate and resolve customer inquiries
- Collect, analyze and summarize client data in support of continuous improvement
- Investigate issues with management to assist in trend identification
- Interface with operational departments to ensure customer requirements are met
- Perform other duties and responsibilities as assigned
- Ability to communicate complex or technical information
- Excellent customer service skills
- Strong knowledge of MS Office and ability to learn new software quickly
- Ability to work in a fast-paced environment and adapt to change
- Strong organization and planning skills
- Self-motivated and able to work independently
- Knowledge of nursing and medical practices and procedures
- High School Diploma, or equivalent GED, graduate from an accredited school of nursing preferred
- Minimum 3 years of relevant experience
- Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred
- Certification must remain valid throughout employment
- Must be able to successfully pass contractually required Federal background check
- Contract requires U.S. Citizenship and ability to obtain a DoD Common Access Card (CAC)
Who is QTC Management Inc.?
QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
What part would you play in this role?
As a Customer Service Agent, you will be responsible for answering, processing, and documenting all calls and electronic correspondence from military service members and military representatives. Duties include screening military medical forms for accuracy and thoroughness, identifying required medical, dental, and behavioral health procedures, then scheduling individual in-clinic, group, or telephonic appointments. You will serve as the face of the organization through interactions with service members, delivering exceptional customer service at all touch points.
Essential Duties and Responsibilities
Competencies:
Education and/or Experience: (includes certificate & licenses)
Pay and Benefits:
Hourly Rate: $23.98 - $26.51
*The QTC Management pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Commitment to Diversity:
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
Qualifications
Education
Required
High School Diploma
Experience
Preferred
Relevant experience
Current medical certification, certified Medical Assistant (CMA), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred
Licenses & Certifications
Required
Certified MA
Hospital Corpsman
DoD CAC
Health Services Tech
Military Medic
Pararescue
Preferred
Medical Assistant
Licensed Vocational Nurse
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About the company
QTC is the largest provider of disability and occupational health examination services. QTC delivers technically advanced medical exam solutions.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.