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Overnight Customer Service Agent - Sportsbook/Casino - Hybrid
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Job Description
- Req#: 5570602004
Employer Industry: Online Gaming and Sports Entertainment
Why consider this job opportunity:
- Competitive pay starting at $18.50/hour, with additional earnings for NJ licensing and overnight shifts, totaling up to $21.45/hour.
- Comprehensive benefits package including wellness programs, day-one medical coverage, and 401(k) matching.
- Opportunity to work remotely 4 out of 5 days per week.
- Supportive and fun work environment with a focus on career growth and development.
- Chance to engage with fellow sports fans and enhance customer experiences in the online gaming industry.
What to Expect (Job Responsibilities):
- Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience.
- Provide comprehensive information on mobile applications and assist with player account inquiries.
- Deliver exceptional customer service during every interaction, building value in the employer's brand.
- Assist guests with booking hotel reservations and RSVPs for special events.
- Investigate and troubleshoot technical issues players experience with products.
What is Required (Qualifications):
- High School diploma or College Degree required.
- Minimum of 1 year of experience in customer service or customer support.
- Must be at least 21 years of age and able to qualify for necessary licenses and permits.
- Strong attention to detail and analytical thinking abilities.
- Excellent communication skills, including the ability to write with proper grammar and punctuation.
How to Stand Out (Preferred Qualifications):
- Demonstrated passion for excellence in player care and satisfaction.
- Ability to maintain a friendly disposition under pressure and handle frustrated customers effectively.
- Fast typing skills and the capability to interpret messages from non-native English speakers.
- Availability to work weekends and holidays as needed.
#OnlineGaming #CustomerService #RemoteWork #CareerGrowth #SportsEntertainmentAbout the company
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