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Customer Service Agent - Sportsbook/Casino - Hybrid
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Job Description
- Req#: 5570610004
Employer Industry: Integrated Entertainment and Gaming
Why consider this job opportunity:
- Salary up to $19.50/hour with additional compensation for licensing
- Comprehensive benefits package including wellness programs and 401(k) matching
- Opportunity for career growth and professional development
- Fun and relaxed work environment with a team of fellow sports fans
- Flexibility to work from home 4 out of 5 days per week
- Annual performance bonuses and equity package available
What to Expect (Job Responsibilities):
- Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience
- Provide exceptional customer service by assisting with player account statuses and inquiries about various mobile apps
- Assist guests with hotel reservations and RSVPs for special events as needed
- Investigate and troubleshoot technical issues players may experience with products
- Collaborate with team members and leaders to stay informed about trends impacting player experience
What is Required (Qualifications):
- Must be at least 21 years of age
- High School diploma or College Degree required
- Minimum of 1 year of experience in customer service or customer support
- Strong attention to detail and ability to maintain a friendly disposition under pressure
- Ability to work some holidays and weekends
How to Stand Out (Preferred Qualifications):
- Demonstrated passion for excellence in customer service
- Ability to interpret messages from customers who speak English as a second language
- Strong analytical thinking and problem-solving abilities
- Experience in the gaming or entertainment industry
#IntegratedEntertainment #CustomerService #RemoteWork #CareerGrowth #GamingIndustry #CompetitiveCompensation
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