Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour, with eligibility for approved overtime and a $1.00/hr shift premium after 6:00 pm
- Comprehensive benefits package including medical, dental, and vision, along with 401(k) with employee match
- Generous PTO policy offering 17 days of Paid Time Off and 11 annual paid holidays
- Opportunity for career advancement within the banking and financial services sector
- Work in a supportive and professional environment with a focus on customer satisfaction
- Flexible schedule, including the ability to work outside of normal banking hours

What to Expect (Job Responsibilities):
- Respond to and resolve customer requests related to bank products and services while maintaining established service levels
- Build and retain customer relationships by providing exceptional service that differentiates from competitors
- Collaborate with other departments to reach mutually satisfactory resolutions for customer issues
- Maintain professionalism in communication and appearance while managing customer inquiries
- Utilize technical skills to operate standard office equipment and manage customer interactions effectively

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required, preferably in banking or a financial institution
- Strong organizational, time management, and multitasking skills in a fast-paced environment
- Proficiency in Microsoft Office and ability to type with speed and accuracy
- Ability to work independently and maintain confidentiality

How to Stand Out (Preferred Qualifications):
- Previous contact center experience preferred
- Previous sales experience preferred
- Experience in a banking or financial services environment

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