MassMutual
Customer Service Associate
This job is now closed
Job Description
- Req#: R15701
Employer Industry: Life Insurance Provider
Why Consider this Job Opportunity:
- Salary up to $42,000
- Ability to earn a 5% annual bonus
- 10 weeks paid virtual training
- Opportunity for career advancement and growth within the organization
- Supportive and consultative team environment
- Emphasis on problem-solving and adherence to policies and procedures
What to Expect (Job Responsibilities):
- Build rapport with customers, ask probing questions, and resolve requests on first contact
- Educate customers about their life insurance policies
- Handle problems independently while seeking guidance in complex situations
- Balance time effectively to meet expected service levels
- Utilize multiple systems and tools to achieve goals and objectives
What is Required (Qualifications):
- 1+ years of customer service experience or Undergrad Degree in lieu of experience
- High School Diploma or GED
- Proficiency with Microsoft Office Suite
- Experience in insurance, annuity servicing, hospitality, or retail sales
- Bilingual in Spanish is a plus
How to Stand Out (Preferred Qualifications):
- 2+ years of Customer Service Experience
- Able to work in a fast-paced, metric-driven environment
- Proficiency in multitasking and navigating multiple systems and windows
#LifeInsurance #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Massachusetts Mutual Life Insurance Company, also known as MassMutual, is a Springfield, Massachusetts-based life insurance company. MassMutual provides financial products such as life insurance, disability income insurance, long term care insurance, retirement/401 plan services, and annuities.
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