Employer Industry: Residential Security Solutions

Why consider this job opportunity:
- Comprehensive benefits package, including life and health insurance, retirement plans, and paid vacation
- Opportunity for career advancement within a leading global provider
- Work remotely with flexible hours between 8 am-8 pm ET, including the possibility of weekends
- Supportive and dynamic work environment focused on accountability and results
- Chance to engage with innovative technologies in a fast-paced setting

What to Expect (Job Responsibilities):
- Provide world-class customer service to end customers and partners
- Respond to customer inquiries via incoming phone calls
- Assist integrators with general questions, account support, and billing inquiries
- Accurately input customer data and maintain detailed notes
- Meet monthly KPIs and schedule adherence guidelines as identified by the organization

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Strong verbal and written communication skills
- Availability to work full-time hours, including potential weekends
- Ability to learn new technologies quickly and maintain attention to detail

How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Office
- Familiarity with Salesforce or Zendesk platforms

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