• Job Description

  Req#: R0006050
  At employer, we value our employees and strive to create a positive and rewarding work environment. By joining our team as a Customer Service Associate, you will have the opportunity to make a difference in the lives of our customers while enjoying the benefits of a supportive and collaborative company culture. With opportunities for growth and development, as well as a comprehensive benefits package, employer is the perfect place to take the next step in your career.
  
  Position Summary:
  
  - Answer customer calls professionally and accurately, providing guidance and resolving inquiries.
  - Handle escalated situations and act urgently when necessary.
  - Make outbound calls to resolve issues.
  - Interact with other departments to resolve issues.
  - Adhere to compliance requirements and standards.
  
  Primary Responsibilities:
  
  - Respond to customer calls with professionalism and a friendly tone.
  - Resolve customer service inquiries for assigned communities.
  - Investigate and respond to general inquiries.
  - Interact with other departments to resolve issues.
  - Provide first call resolution for all customers.
  
  Qualifications:
  
  - High School diploma, GED, or equivalent.
  - Familiarity with computer applications and ability to learn new systems.
  - Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
  - Strong verbal communication skills.
  - Detail-oriented and organized.
  - Strong problem-solving skills.
  - Ability to follow instructions in a changing environment.
  - Commitment to delivering excellent customer service.
  
  Preferred:
  
  - 6+ months of related experience.
  - Prior healthcare or insurance experience.
  - Bilingual.
  
  Working Conditions:
  
  - Normal office working conditions.
  
  Additional Information:
  
  The job description describes the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. employer is an equal opportunity employer. The hiring range for this position is $15.05-$18.01, and actual pay rate may vary based on skills, experience, qualifications, location, and comparison to other employees in this role. This role may also be eligible for incentive compensation. Proof of COVID-19 vaccination will be required for all personnel who interact with at-risk members or prospects. For more information about our benefits and total rewards package, please visit our Careers Page.

• About the company

  Lumeris helps health systems, providers and payers deliver value-based care and improve outcomes through population health management.

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