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Customer Service Call Center - Pittsburgh On Site - Competitive Wages!
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Job Description
- Req#: 3837
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Attractive incentives and a $2.00 on-site premium for in-office work
- Monday through Friday schedule, promoting work-life balance
- Intimate office environment fostering collaboration and teamwork
- Opportunities for professional growth and development within the organization
- Comprehensive benefits package to support employee well-being
What to Expect (Job Responsibilities):
- Obtain and process authorizations for patient reorders
- Resolve patient issues and ensure accurate processing through phone and document management
- Ensure patients possess all necessary medical documentation for billing purposes
- Handle inbound and outbound calls to troubleshoot patient concerns and verify insurance coverage
- Maintain confidentiality while auditing supply configurations based on documentation and requirements
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Customer service experience preferred
- Proficient in computer literacy with strong keyboarding skills
- Strong attention to detail, multi-tasking abilities, and organizational skills
- Exceptional phone and email etiquette, with flexibility for evening and weekend availability
How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related customer service role
- Familiarity with medical documentation and insurance requirements
- Strong interpersonal skills with the ability to build rapport with patients
#HealthcareServices #PatientAdvocacy #CustomerService #CareerGrowth #CompassionateCare
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