Employer Industry: Automotive Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Strong health plans and financial benefits
- Competitive pay with a comprehensive total compensation package
- Remote work flexibility for Michigan residents
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Reach out to auto dealerships to gather information
- Utilize auto manufacturer's systems to develop timelines and summaries of vehicle concerns
- Create case assessments and provide recommendations to the case analyst team
- Offer timely and accurate solutions through various communication channels
- Maintain a positive attitude while addressing customer complaints

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of three years of customer service experience in roles such as call center, retail, or hospitality
- Strong organizational skills and attention to detail
- Excellent interpersonal and communication skills
- Ability to work scheduled shifts reliably

How to Stand Out (Preferred Qualifications):
- College degree in a relevant field
- Prior experience in banking, accounting, or an automotive dealership

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