Remote Jobs
Customer Service Center Rep - Access Center
This job is now closed
Job Description
- Req#: 103008
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from home in Florida
- Comprehensive benefits package including health, dental, and vision insurance
- Paid time off and tuition reimbursement
- Yearly performance appraisals and team award bonuses
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Support the physician's office health care team by scheduling patient appointments and assisting with patient inquiries
- Serve as the initial point of contact for all marketing activities and physician referral efforts
- Quickly determine the needs of customers and handle escalated calls professionally
- Document customer interactions accurately in the appropriate database while multitasking
- Perform other marketing and non-marketing related duties as assigned
What is Required (Qualifications):
- Must reside in the State of Florida
- High School Diploma or Equivalent required
- Exceptional active listening, verbal, and written communication skills
- Ability to type 40-45 WPM and handle multiple systems simultaneously
- Minimum of 1 year of customer service experience
How to Stand Out (Preferred Qualifications):
- Associate's degree or related field
- 1 year of experience in a call center environment
- 2 years of experience in the healthcare industry
- Bilingual in Spanish-English (reading, writing, and speaking)
- Knowledge of the healthcare and/or managed care industry
#HealthcareServices #CustomerService #RemoteWork #CareerAdvancement #BenefitsPackage
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