Remote Jobs
Customer Service Center Rep - Access Center
5 days agoWhat's your preference?
Job Description
- Req#: 85004
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the State of Florida
- Comprehensive benefits package including health, dental, and vision coverage
- Paid time off and tuition reimbursement
- 401k match and additional yearly contributions
- Yearly performance appraisals and team award bonuses
What to Expect (Job Responsibilities):
- Support the healthcare team by scheduling patient appointments and assisting with inquiries
- Serve as the initial point of contact for marketing activities and physician referrals
- Quickly assess and determine customer needs
- Handle escalated calls professionally and patiently
- Perform other marketing and non-marketing duties as assigned
What is Required (Qualifications):
- Must reside in the State of Florida
- Minimum educational requirement: High School Diploma or equivalent
- Exceptional active listening, verbal, and written communication skills
- Ability to multi-task and document customer interactions accurately
- Proficiency in MS Office (Word, Outlook, Excel) and typing speed of 40-45 WPM
How to Stand Out (Preferred Qualifications):
- 1 year of customer service experience
- 1 year of call center experience
- 2 years of experience in healthcare
- Bilingual in Spanish and English, with reading, writing, and speaking skills
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #Teamwork
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