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Job Description
- Req#: R-115000
Employer Industry: Travel and Hospitality
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health and welfare benefits, including medical, dental, and vision coverage
- Flexible spending accounts and life accident coverage
- 401k with employer match (subject to eligibility requirements)
- Supportive and inclusive work environment fostering teamwork and collaboration
- Unique "Wish Day" program allowing paid time to volunteer at an approved organization of your choice
What to Expect (Job Responsibilities):
- Utilize a soft collections approach to negotiate and collect past due payments from customers via telephone
- Analyze situations and negotiate payment plans while adhering to business practices and relevant laws
- Maintain a professional and friendly demeanor during all customer interactions
- Demonstrate excellent listening and communication skills to understand and address customer needs
- Work independently in a remote setting while meeting performance goals and business needs
What is Required (Qualifications):
- High school diploma or G.E.D.
- Minimum of 1 year of contact center experience
- At least 1 year of experience with Microsoft Office
- Must be able to provide details about previous experience related to required skills
- Must meet specific work-from-home requirements, including internet speed and dedicated workspace
How to Stand Out (Preferred Qualifications):
- Experience in customer service or collections in a related field
- Strong familiarity with negotiating payment plans and customer engagement strategies
- Previous experience working in a remote or at-home position
#TravelIndustry #CustomerService #CareerGrowth #RemoteWork #HealthBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Travel + Leisure Co. is an American timeshare company headquartered in Orlando, Florida.
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