Employer Industry: Event Production

Why consider this job opportunity:
- Salary up to $50,000 per annum
- Opportunity for career advancement with access to bespoke training and thousands of courses on LinkedIn Learning
- Flexibility to work remotely, with the ability to work from almost anywhere for up to four weeks a year
- Strong community culture with in-person and online social events, and active diversity and inclusion networks
- Competitive benefits including 401k match, health, vision, and dental insurance, and parental leave
- Recognition for great work through global awards and kudos programs

What to Expect (Job Responsibilities):
- Deliver outstanding service via email and in-person interactions to provide the ultimate fan experience
- Collaborate closely with the Operations and Marketing Departments to resolve customer and ticketing issues
- Manage a large volume of incoming emails and advise on company/show information
- Assist with admission ticket builds and Will Call requests
- Provide appropriate solutions and alternatives within time limits, ensuring follow-up and escalation when necessary

What is Required (Qualifications):
- Proven experience in a customer service role, preferably within the events industry
- Strong communication skills, both written and verbal
- Ability to work independently and manage time effectively in a remote environment
- Willingness to travel and be on-site at select events throughout the year
- Proficient in using customer service software and other relevant tools, such as Zendesk, Word, and Excel

How to Stand Out (Preferred Qualifications):
- Exceptional problem-solving skills and attention to detail
- Positive attitude, strong work ethic, and team player
- Experience working in a fast-paced event environment

#EventProduction #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits

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