POSITION SUMMARY:

The role of the Customer Service Data Entry position is to provide data entry and customer support to the Customer Service Team. This person will need to be detail oriented, accurate, and organized. This role will support business to government accounts including FBOP, Coast Guard, HPD, and other various agencies. Position is mostly data entry and will be expected to have 5% or less time on the phones supporting specific customers.

RESPONSIBILITIES:

• Enters/updates orders in the ERP and/or WMS system.
• Electronic filing of Purchase Orders and/or other documents.
• Enter Return Authorizations, shipping labels, and/or credits.
• Other duties as assigned.

QUALIFICATIONS :

Education and Experience:

• High School diploma, or equivalent
• Prior experience in Customer Service and/or Data Entry preferred.

Computer Skills:

• Experience with Microsoft Outlook, Word and Excel; 10 key by touch.
• Experience with Dynamics AX, ShopWorks, or similar ERP/WMS preferred.

Competencies:

• Strive to continuously build knowledge and skills.
• Great attention to detail.
• Contributes to building a positive team spirit; asks for and offers help when needed.
• Meets productivity standards; looks for ways to improve and promote quality.
• Accepts responsibility for own actions; treats people with respect and consideration.
• Works with integrity and upholds organizational values.
• Adheres to 5.11 Policies and Procedures.
• Observes safety and security procedures; reports potentially unsafe conditions to manager.

OUR VALUES:

At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.

Service - At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer, we fulfill the mission of a lifetime.

Unity - We build together-as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care, and clarity, we empower each other to reach new heights.

Impact - We have big ambitions, and they start and end with our consumer. With them in mind, we innovate for impact-we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.

Tenacity - We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other's backs. We persist-determined to Always Be Ready.

Pay Range: $16.50 - $20 per hour

5.11 Tactical offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.

*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11's benefits program.*

California Privacy Note: As of January 1, 2023, California residents have the right to know what personal information that 5.11 has collected about them, right to correct inaccurate information, or request that their personal information be deleted, subject to certain limitations. If you're a California resident you may view the policy HERE (https://bit.ly/3W62pNg) and if you would like to make a request regarding your personal data, please CLICK HERE (https://bit.ly/4b31XDX).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)