• Job Description

  Req#: 25873269

  # CustomerSupport

  The Digital Serv Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.
  
  Responsibilities:

  • Corresponds between different businesses within Citi.
  • Receives requests and routes to appropropriate business units, vendors etc.
  • Communicates with all levels of personnel.
  • Composes messages in a language that is simple to understand for all parties concerned.
  • Tracks requests by marketplace and
  • Reports on the departmental MIS.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  
  Qualifications:

  • Must have excellent written skills with the ability to breakdown complex messages, paraphrase individual request within a message and disseminate to other Citigroup businesses, vendors, etc
  • 1-3 years relevant experience

  
  Education:

  • High School diploma or equivalent

  
  This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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  Job Family Group:

  Customer Service

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  Job Family:

  Digital Service

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  Time Type:

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  Primary Location:

  Jacksonville Florida United States

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  Primary Location Full Time Salary Range:

  $41,600.00 - $53,600.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Most Relevant Skills

  Please see the requirements listed above.

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  Other Relevant Skills

  For complementary skills, please see above and/or contact the recruiter.

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  Anticipated Posting Close Date:

  Sep 03, 2025

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
  
  View Citi’s EEO Policy Statement and the Know Your Rights poster.

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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