U-Haul
Customer Service Escalation Phone Rep (Part Time)
This job is now closed
Job Description
- Req#: R238753
Employer Industry: Transportation and Logistics
Why consider this job opportunity:
- Salary of $16/hour (Note: Hourly base pay rate may be higher depending on state or local minimum wage laws)
- Part-time schedule with flexible availability, requiring at least 25 hours per week
- Opportunity for career advancement through practical education and mentorship programs
- Supportive benefits focused on physical, financial, and emotional wellness
- Dynamic work environment that fosters teamwork and collaboration
- Engage with a diverse customer base, helping them with their transportation needs
What to Expect (Job Responsibilities):
- Assist customers over the phone and via chat regarding past rentals or transactions
- Take payments and resolve outdated alerts for customer inquiries
- Craft acceptable solutions to address customer needs and concerns
- Maintain a deep understanding of products and services to offer tailored solutions
- Navigate multiple software applications and systems to provide efficient service
What is Required (Qualifications):
- Minimum of 6 months customer service experience
- Ability to type at a speed of 35-40 words per minute
- Strong spelling and grammar skills for professional written communication
- Ability to maintain composure and empathy in challenging situations
- Availability to work holidays and flexible hours as required by the employer
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with various software applications and systems
- Previous experience in a role requiring problem-solving skills
- Strong interpersonal skills and a customer-focused attitude
- Ability to work independently while thriving in a team setting
#Transportation #CustomerService #PartTimeJob #CareerGrowth #FlexibleSchedule
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
U-Haul is an American moving equipment and storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. U-Haul is the largest installer of permanent trailer hitches in the automotive aftermarket industry and is the largest retailer of propane in the U.S.
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