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Customer Service Guide - Remote : $500 bonus!
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Job Description
- Req#: 3743990009820538
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $23.00 per hour
- Bonus of $500.00 upon successful completion of the full training program
- Fully remote position, offering flexibility in work location
- Comprehensive benefits package including Medical, Dental, and Vision plans
- Opportunities for career advancement within various departments
- Supportive work culture that emphasizes empathy and continuous learning
What to Expect (Job Responsibilities):
- Serve as the first point of contact for members and providers, handling 30-40 calls per day along with chats, texts, and emails
- Educate customers on their health plans and encourage the use of digital tools for better navigation of healthcare
- Maintain accurate documentation of calls and ensure timely follow-up on inquiries
- Solve questions about benefits, claims, eligibility, and providers, collaborating with other teams as necessary
- Safeguard privacy by strictly adhering to HIPAA and confidentiality standards
What is Required (Qualifications):
- At least 2 years of experience in a healthcare contact center
- Minimum of 3 years of overall customer service experience
- Associate or Bachelor's degree, or recent work toward a degree preferred
- Prior experience working across multiple customer service channels including calls, chat, text, and email
- Strong communication, listening, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience in a high-volume customer service environment
- Familiarity with healthcare claims and benefits processes
- Proven ability to adapt quickly to various technology platforms
- Demonstrated calmness and professionalism in challenging situations
- A passion for helping others and improving patient experiences
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInActionAbout the company
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