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Customer Service Guide - Remote $500 bonus!
5 days agoJob Description
- Req#: 3743990009820384
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $23.00 per hour
- Bonus of $500.00 upon successful completion of full training program
- Opportunity for career advancement and growth within the organization
- Work from home flexibility, allowing for a better work-life balance
- Comprehensive benefits package including medical, dental, vision, and 401(k) match
- Supportive work environment that prioritizes empathy and collaboration
What to Expect (Job Responsibilities):
- Serve as the first point of contact for members and providers, handling 30-40 calls per day along with chats, texts, emails, and video interactions
- Provide accurate and timely resolutions while navigating multiple systems and interactions
- Educate customers on their healthcare plans and encourage the use of digital tools
- Solve inquiries related to benefits, claims, eligibility, and provider information
- Maintain high levels of professionalism and document all interactions thoroughly
What is Required (Qualifications):
- At least 2 years of experience in a healthcare contact center
- 3+ years of overall customer service experience
- Associate or Bachelor's degree, or recent progress toward a degree
- Experience working across multiple customer service channels such as calls, chat, text, and email
- Strong communication, listening, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Calm and professional presence in high-volume situations
- Tech-savvy with the ability to learn quickly across multiple systems
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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