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Customer Service Guide - Remote - $500 bonus!
5 days agoJob Description
- Req#: 3743990009820976
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Salary up to $23.00 per hour
- Flexible remote work environment, allowing you to work from home
- Comprehensive benefits package including Medical, Dental, and Vision plans
- 401(k) plan with a 3% employer match on your contributions
- Opportunities for career advancement and professional development
- Paid time off and parental leave to support work-life balance
What to Expect (Job Responsibilities):
- Serve as the first point of contact for members and providers, handling 30-40 calls per day along with chats, texts, and emails
- Ensure accurate and timely resolution of client and member inquiries regarding claims, coverage, and benefits
- Educate customers on their healthcare plans and encourage the use of digital tools
- Maintain thorough documentation of calls and follow through on issues until resolved
- Safeguard privacy by adhering to HIPAA and confidentiality standards
What is Required (Qualifications):
- At least 2 years of experience in a healthcare contact center
- 3+ years of overall customer service experience
- Strong communication, listening, and problem-solving skills
- Ability to navigate multiple customer service channels such as calls, chat, text, and email
- Associate or Bachelor's degree or recent work towards a degree is preferred
How to Stand Out (Preferred Qualifications):
- Experience working in high-volume customer service environments
- Demonstrated ability to learn and adapt quickly across various systems
- Calm and professional demeanor in stressful situations
- Prior experience in a tech-savvy role or with digital tools in healthcare
- Familiarity with healthcare protocols and claims processes
#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareCareers
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