• Job Description

  Req#: 32483355591

  Join to apply for the Customer Service Lead CA, Job 148.25 role at Dunn-Edwards Corporation

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  General Purpose Of Job

  The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities include modeling outstanding customer service and selling skills, allocating staff and resources, organizing sales floor and stock areas, and building trusted partnerships with painting professionals. In the absence of the Store Manager and Assistant Store Manager, the CSL takes full responsibility for all store operations.

  Compensation

  $19.00 - $24.00 per hour

  Responsibilities

  • Making connections with customers, understanding their project needs, and offering advice and options.
  • Ensuring product delivery meets quality and service expectations.
  • Maintaining professionalism and acting as a positive brand ambassador.
  • Handling customer orders via various methods and processing transactions.
  • Adhering to safety and regulatory standards.
  • Using basic computer skills for store operations.
  • Maintaining store cleanliness and equipment.
  • Managing merchandise inventory levels.
  • Communicating clearly in both written and verbal forms.
  • Stocking and merchandising products per planogram.
  • Performing duties including tinting paint as assigned.
  • Other duties as assigned.

  Supervisory Responsibilities

  While no subordinates report directly, the CSL often acts as shift supervisor, directing store associates during opening and closing shifts.

  Qualifications

  • High School diploma or GED; previous supervisory experience preferred.
  • Ability to read and interpret safety and operational documents.
  • Ability to write routine reports and communicate effectively.
  • Bilingual skills are a plus.
  • Mathematical skills including basic operations and report analysis.
  • Ability to interpret instructions and solve practical problems.
  • Valid driver's license required.

  Benefits

  • Health, dental, vision insurance, paid time off, and 401K with company match.

  Physical Requirements

  Includes lifting, operating electronic equipment, driving, climbing, walking on uneven surfaces, and standing for long periods.

  Additional Information

  Work hours vary; shifts may start as early as 5:00 am or end as late as 6:30 pm, with some locations open 7 days a week.

  Equal Opportunity Employer

  Dunn-Edwards is an EOE, M/F/D/V.

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• About the company

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