Industry: Online Fashion Retailer

Why consider this job opportunity:
- Competitive pay and annual bonus
- Job benefits including healthcare, retirement plans, and paid time off
- Opportunities for career advancement within the company
- Dynamic and fast-paced work environment
- Creative and flexible work culture

What to Expect (Job Responsibilities):
- Train and develop a team of customer service representatives
- Review and uphold company policies in customer communications
- Handle escalated customer calls, emails, and chats
- Respond to customer inquiries with professionalism and speed
- Research and resolve customer complaints
- Coordinate with other departments for problem resolution
- Stay updated on new policies and train team members accordingly

What is Required (Qualifications):
- Ability to work well in a team environment
- Strong verbal and written communication skills
- Knowledge of apparel construction and fashion categories
- Flexibility in schedule and ability to work overtime
- Proficiency in Microsoft Word and Excel
- High School Diploma
- Typing speed of 50+ words per minute

How to Stand Out (Preferred Qualifications):
- Some college education
- 2+ years of customer service experience in a retail environment
- 1+ years of team leadership experience
- Typing speed of 60+ words per minute
- Working knowledge of website navigation
- Experience with Microsoft Word and Excel

#FashionRetail #CustomerService #TeamLeadership #OnlineRetail #DynamicWorkEnvironment

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