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Customer Service Manager & Admin Manager (Remote)
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Job Description
- Req#: 7BA7B2A138
Employer Industry: Online Marketing Agency
Why consider this job opportunity:
- Salary up to $80,000, based on experience
- Comprehensive benefits package including health, dental, and life insurance
- Freedom to work from home without micromanagement
- Unparalleled career growth and advancement opportunities
- Standard 5-day work week with no weekends
- Monthly internet/equipment allowance and annual stipend for home office needs
What to Expect (Job Responsibilities):
- Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails
- Address and resolve client issues, concerns, and inquiries with outstanding customer service
- Facilitate internal client processes such as onboarding, offboarding, billing, and invoicing
- Identify process improvements to boost client satisfaction and streamline workflows
- Assist with various administrative tasks, collaborations, and internal projects
What is Required (Qualifications):
- Minimum of 4+ years of customer service experience (B2B preferred)
- At least 2+ years of full-time remote work experience
- Bachelor's Degree or equivalent professional experience
- Exceptional verbal, written, and interpersonal communication skills
- Proven ability to understand customer needs, solve problems, and own issues end-to-end
How to Stand Out (Preferred Qualifications):
- Experience with CRM systems and proficiency in Microsoft Office
- Calm, empathetic temperament and communication style
- Extremely organized and reliable with excellent attention to detail
#OnlineMarketing #CustomerService #RemoteWork #CareerGrowth #FlexibleSchedules
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