What's your preference?
Job Description
- Req#: 6rSmTuV5Ipem
Employer Industry: Online Retail (Used Books)
Why consider this job opportunity:
- Competitive compensation package
- Earn Paid Time Off at an accrual rate of 15 days per year
- Annual bonus incentive
- Comprehensive medical, vision, and dental insurance
- Professional development and growth opportunities
- Opportunity to work with a fun team and enjoy free books
What to Expect (Job Responsibilities):
- Develop and implement customer service strategies aligned with company objectives
- Oversee customer interactions across multiple channels for consistency and quality
- Define and monitor KPIs for evaluating service effectiveness
- Lead talent acquisition, training, and development efforts
- Manage escalated customer issues and oversee fraud prevention strategies
What is Required (Qualifications):
- Bachelor's degree in business administration, management, or a related field preferred
- 6+ years of experience in customer service management, including developing and implementing effective strategies
- Strong leadership skills to motivate and develop team members
- Experience with customer service software, CRM systems, and various technologies related to customer support
- Excellent analytical and problem-solving abilities with proficiency in using data to inform decisions
How to Stand Out (Preferred Qualifications):
- Prior workforce planning and scheduling experience
- Demonstrated customer/client focus with attributes like courtesy and diplomacy in handling complex problems
- Ability to take end-to-end ownership with excellent written and verbal communication skills
#OnlineRetail #CustomerServiceManagement #CareerGrowth #CompetitiveBenefits #WorkFromHome
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.