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Customer Service Manager
6 days agoPayCompetitive
LocationToledo/Ohio
Employment typeFull-Time
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Job Description
- Req#: 3234270
Employer Industry: Fleet and Asset Management Services
Why consider this job opportunity:
- Competitive pay with incentive opportunities
- Full benefits package starting from day one, including medical, dental, vision, 401K with match, company-paid life insurance, and disability coverage
- Generous paid time off policy, with 8 paid holidays and accrual of more time throughout tenure
- Opportunity for training and mentoring from industry experts
- Work in a collaborative environment with no call center setting, fostering strong customer relationships
- Flexible remote work arrangement, allowing for self-direction
What to Expect (Job Responsibilities):
- Serve as the primary contact for customer communication, managing onboarding from initiation to project close
- Resolve customer and vendor issues efficiently and effectively
- Create, analyze, and distribute reports for assigned accounts
- Review work orders for accuracy, approve charges, and identify cost-saving opportunities
- Foster positive relationships with customers, vendors, and internal teams
What is Required (Qualifications):
- Minimum of 3 years of experience in asset tracking/control, inventory management, fleet management, or a relevant field
- Proficiency in Excel and Word; Salesforce proficiency preferred
- Ability to work remotely with a self-directed approach
- Strong organizational skills with a high degree of attention to detail
- Excellent multitasking, prioritization, and time management skills
How to Stand Out (Preferred Qualifications):
- Collegiate training is highly preferred
- Knowledge of material handling equipment and specifications
- Curiosity and appreciation for a varied work environment
- Team player with a strong dedication to customer focus
#FleetManagement #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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