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Job Description
- Req#: 26-01857
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Make a positive impact on the lives of members and healthcare providers
- Work from home flexibility with required internet speed of 30 mbps
- Engage with a diverse workforce and contribute to a mission-driven organization
What to Expect (Job Responsibilities):
- Answer incoming phone calls from healthcare providers and members, identifying the type of assistance needed
- Gather clinical information for licensed staff to facilitate decision-making based on clinical policy
- Navigate complex computer systems to resolve calls efficiently and effectively
- Document call interactions thoroughly in real-time while communicating with callers
- Coordinate information with clinical team partners and assist with care coordination
What is Required (Qualifications):
- High School Diploma/GED or higher
- Minimum of 2 years of healthcare experience
- Minimum of 2 years of call center experience
- At least 1 year of work-from-home experience
- Internet speed of 30 mbps download and upload
How to Stand Out (Preferred Qualifications):
- Experience working within a medical/behavioral setting (e.g., hospital, managed care organization, or joint medical/behavioral outpatient practice)
- Experience in coordinating benefits and utilizing multiple resources for patients
- Working knowledge of community-based resources and services
#HealthcareServices #CallCenter #RemoteWork #CareerOpportunity #DiversityAndInclusion
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We provide Consulting Services for our customer’s project and staffing needs. We also provide Data Management for Clinical Trials.
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