Employer Industry: Customer Service/Call Center

Why Consider this Job Opportunity:

- Competitive pay up to $16 per hour, with the potential for overtime during peak needs
- Opportunity for professional development and growth within the company
- Access up to 50% of your pay immediately after your shift
- Health insurance (medical, dental, vision) and other benefits provided
- Pet insurance available
- Paid virtual training and remote work environment

What to Expect (Job Responsibilities):

- Actively listen to customers to understand their concerns and build rapport
- Provide support in navigating customer bills and explaining them in simple terms
- Utilize tools and resources to find solutions that meet customer needs
- Empathize with customers and resolve concerns to simplify their experience
- Navigate multiple computer applications with speed and accuracy

What is Required (Qualifications):

- Must be 18 years or older with a high school diploma or equivalent
- Minimum of 6 months to 1 year of call center experience (utilities industry experience a plus)
- Self-driven and able to focus on tasks for long periods of time
- Exceptional customer service, active listening, and communication skills
- High computer proficiency and technical knowledge
- Open availability between 8:00am-10:00pm Monday through Friday Eastern Standard Time, including holidays, weekends, and extended/peak hours during storms/natural disasters

How to Stand Out (Preferred Qualifications):

- Bilingual in Spanish
- Previous experience in the utilities industry
- Additional foreign language proficiency
- Experience with chat, email, and social technologies
- Familiarity with Fortune 500 companies

#CustomerService #CallCenter #CareerOpportunity #CompetitivePay #ProfessionalDevelopment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.