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Customer Service Operations Specialist
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Job Description
- Req#: 300000096017626
Employer Industry: Telecommunications
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- International travel opportunities to support partner teams and conduct training
- Collaborative and supportive work environment
- Involvement in strategic initiatives related to customer products and services
- Work with a diverse group of people and customers
What to Expect (Job Responsibilities):
- Provide customer support through various channels, including email, chat, voice, and social media
- Proactively resolve partner escalations and customer feedback, documenting and tracking issues
- Assist in the creation of consumer operations process design and customer journey mapping
- Monitor and calibrate customer interactions and sales performance with external partners
- Audit compliance related to customer service and provide reporting on customer interactions
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of four (4) years of experience in customer service or customer support in a telecommunications or call center environment
- Valid passport with the ability to travel internationally as needed
- Strong interpersonal skills with the ability to communicate effectively in various formats
- Proficient computer skills, including MS Office applications
How to Stand Out (Preferred Qualifications):
- Associate or Bachelor's degree in business administration, business management, or related field
- At least one (1) year of experience in the telecommunications industry
- Knowledge of billing and phone systems specific to the employer
- Relevant telecom industry or job-specific certifications
#Telecommunications #CustomerService #CareerGrowth #InternationalTravel #DiverseWorkEnvironment
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