Vontier
Customer Service Quality Coach 12:30pm-9pm EST
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Job Description
- Req#: MAT002813
Employer Industry: Automotive Tools and Equipment Distribution
Why consider this job opportunity:
- Salary up to $45,760 per annum
- Opportunity for career advancement and growth within the organization
- Hybrid work environment with 2 days of remote work per week
- Comprehensive benefits package including medical, dental, vision, life insurance, and a generous 401(k) plan with matching contributions
- Paid time off including 15 vacation days, 4 floating holidays, and 8 paid holidays per year
- Employee discounts and tuition reimbursement programs
What to Expect (Job Responsibilities):
- Provide daily operational support and training to Customer Service Representatives (CSRs) in meeting performance goals
- Conduct call monitoring and reviews to ensure quality assurance and provide constructive feedback
- Assist franchised Distributor customers with automotive tool selection, troubleshooting, and order processing
- Handle inbound calls providing price and availability information, product specifications, and troubleshooting assistance
- Liaison with Customer Service leadership for CSR development and action planning for improvements
What is Required (Qualifications):
- Minimum of 1.5 years of Customer Service Representative experience with the employer
- Proven ability to give and receive feedback effectively
- Exemplary verbal and written communication skills
- Ability to interpret and troubleshoot customer issues while maintaining a positive attitude
- High School Diploma or GED equivalent
How to Stand Out (Preferred Qualifications):
- Training experience is a plus
- On-the-job experience with general automotive mechanics is advantageous
- 2+ years of call center experience or equivalent customer service experience
- Sales experience is beneficial
#AutomotiveTools #CustomerService #CareerGrowth #HybridWork #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Vontier harnesses the power of a portfolio of industry-leading brands. Together, we’re mobilizing the future to create a better world.
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