Employer Industry: Federal Student Loan Servicing

Why consider this job opportunity:
- Salary of $17.75 per hour plus an additional $4.57 per hour in Health and Welfare benefits, covering medical, dental, and vision premiums
- Remote work opportunity, providing flexibility and work-life balance
- Comprehensive paid training program lasting up to 5-6 weeks
- Opportunity to work in a structured and professional environment with a focus on customer service
- Potential for career advancement within a reputable organization

What to Expect (Job Responsibilities):
- Provide accurate handling of inquiries regarding student loans and assist in account updates and repayment options
- Manage inbound and outbound customer calls while meeting quality assurance and performance metrics
- Assist customers in completing applications in accordance with department guidelines
- Maintain the highest levels of privacy and security while delivering exceptional customer service
- Adhere to federal regulations and company policies during customer interactions

What is Required (Qualifications):
- High School diploma or GED required
- Minimum of 6 months of contact center or customer service experience in a business environment
- 6 months of computer experience in a business setting
- Ability to obtain and maintain a Public Trust security clearance
- Must reside within a 75-mile radius of Augusta, GA

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Previous call center experience
- 6 months of experience using Microsoft Office (Outlook, Word, Excel, and OneNote)

#FederalStudentLoans #CustomerService #RemoteWork #CareerOpportunity #HealthBenefits

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