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Customer Service Rep - 100% Remote
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Job Description
- Req#: 1024
Employer Industry: Education FinTech Services
Why consider this job opportunity:
- Competitive benefits package including medical, dental, vision, and life insurance
- Advancement opportunities within the organization
- Diverse experience supporting various lines of business at the employer
- Fully remote work opportunity with company-provided equipment
- Supportive and employee-driven culture that values open communication
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer calls, primarily outbound to students
- Provide timely and professional responses to all written communications
- Utilize CRM system for technical inquiries and ensure customer resolution
- Update records with accurate demographic and contact information
- Adhere to all federal and state laws governing the industry and company policies
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Strong attention to detail and ability to multi-task in a fast-paced environment
- Excellent communication skills with the ability to establish rapport with customers
- Self-starter with proven internal motivation and ability to troubleshoot common computer issues
How to Stand Out (Preferred Qualifications):
- Experience in the education or financial services industry
- Familiarity with CRM systems and customer service best practices
- Ability to work flexible hours, including weekends as needed
- Proven track record of meeting performance goals and KPIs
- Strong problem-solving skills and ability to navigate various technical devices
#EducationFinTech #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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