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Customer Service Rep - 100% Remote
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Job Description
- Req#: 1034
Employer Industry: Education FinTech
Why consider this job opportunity:
- Competitive benefits package including medical, dental, vision, and life insurance
- Opportunity for career advancement and growth within the organization
- Work from home (WFH) flexibility
- Company-provided equipment for remote work
- Supportive and employee-driven organizational culture
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer calls while meeting productivity needs
- Provide timely and professional responses to all written communications
- Utilize CRM system for technical inquiries and follow-up to resolve customer issues
- Update records with current demographic and contact information and accurately document interactions
- Comply with federal and state laws governing the industry and adhere to company policies
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of experience in a customer service role
- Strong attention to detail and ability to multi-task in a fast-paced environment
- Excellent communication skills to establish rapport with customers
- Ability to operate and navigate various technical devices and troubleshoot common computer issues
How to Stand Out (Preferred Qualifications):
- Experience in the Education FinTech industry or related fields
- Familiarity with CRM systems and customer service software
- Proven track record of meeting Key Performance Indicators (KPIs)
- Strong internal motivation and self-starter attitude
- Ability to comprehend training material on a variety of topics
#EducationFinTech #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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