Remote Jobs
Customer Service Rep 2 (remote) Las Vegas, NV
This job is now closed
Job Description
- Req#: 1613
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $17.20 per hour, with additional Health and Welfare compensation of $4.57 per hour for cleared employees
- Full coverage of employee-only medical, dental, and vision premiums for those working 40 hours per week
- Opportunity to work remotely from home
- Engage in a structured and professional environment with training support
- Chance to assist customers in critical loan operations, making a significant impact on client satisfaction
- Must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV for security clearance purposes
What to Expect (Job Responsibilities):
- Provide exceptional customer service in all interactions
- Handle customer inquiries through phone and email while maintaining quality metrics
- Participate in training sessions and apply knowledge to enhance service delivery
- Use data analytics to identify call trends and report findings
- Escalate critical issues to supervisors or management as necessary
What is Required (Qualifications):
- High School diploma or GED
- Minimum of 1 year of contact center or related customer service experience
- At least 6 months of computer experience in a business environment
- Must be able to obtain and maintain a Public Trust Security Clearance
- Must be a US Citizen
How to Stand Out (Preferred Qualifications):
- Bilingual in Spanish
- Bachelor's degree
- Prior experience supporting the Small Business Administration
#GovernmentServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay
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