Remote Jobs
Customer Service Rep / Call Center - 100% Remote
6 days agoJob Description
- Req#: 1053
Employer Industry: Education Technology
Why consider this job opportunity:
- Competitive benefits package including medical, dental, and vision coverage
- 401(k) plan with employer contributions
- Opportunities for career advancement and growth within the organization
- Flexibility to work from home with company-provided equipment
- Supportive and employee-driven work culture that values open communication
What to Expect (Job Responsibilities):
- Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
- Provide timely, accurate, and professional assistance on all inquiries
- Document and update customer information in the CRM system
- Follow escalation procedures and company policies to ensure resolution
- Meet or exceed all performance metrics and KPIs
What is Required (Qualifications):
- High school diploma or equivalent
- Ability to establish and maintain rapport through effective communication
- Attention to detail and ability to multi-task in a fast-paced environment
- Must be a self-starter with a high degree of internal motivation
- Ability to troubleshoot common computer issues
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role
- Familiarity with CRM systems and technical support
- Strong problem-solving skills and adaptability in a remote work setting
#EducationTechnology #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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