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Customer Service Rep
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Job Description
- Req#: JR-86485
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Medical, Dental, and Vision plans available
- Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
- Tuition Assistance of $5,250/year and discounted educational opportunities
- Opportunity to earn an annual discretionary bonus based on eligibility criteria
- Supportive work environment focused on diversity and inclusion
- Paid Time Off, Sick Leave, and Paid Parental & Family Caregiver Leave
What to Expect (Job Responsibilities):
- Handle incoming calls to address issues related to member eligibility, prescription benefits, and patient services
- Research and resolve telephone inquiries from members or patients
- Update billing information and establish payment plans for patients
- Resolve payment inquiries and assist with patient scheduling
- Provide quality service and ensure customer satisfaction through effective communication
What is Required (Qualifications):
- Minimum of 2 years of customer service experience
- Prior data entry experience required
- High School Diploma or equivalent required
- Exceptional communication skills for effective customer interaction
- Ability to handle multiple inquiries and provide solutions efficiently
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service environment
- Familiarity with healthcare plans and billing processes
- Additional certifications related to customer service or healthcare
#HealthcareServices #CustomerService #CareerOpportunity #DiversityAndInclusion #HealthcareBenefits
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