Concentrix - CA
Customer Service Rep – Financial (Remote)
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Job Description
- Req#: R1696845
Employer Industry: Customer Service and Financial Services
Why consider this job opportunity:
- Salary of $15/hr with performance-based incentives and referral bonuses
- Opportunity for career advancement with 80% of managers promoted from within
- Work from home convenience with a supportive team culture
- Comprehensive benefits including medical, dental, vision insurance, and a 401(k) plan
- Access to professional development programs and mentorship opportunities
- Emphasis on diversity, equity, and inclusion within the workplace
What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and services to customers
- Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
- Minimum of 6 months of soft sales experience (upselling, telemarketing, etc.)
- At least 1 year of customer service experience
- High school diploma or GED
- Ability to work in a quiet, distraction-free environment
- Strong computer navigation skills and proficiency in fast-paced multi-tasking
How to Stand Out (Preferred Qualifications):
- Experience with remote work environments
- Familiarity with customer relationship management (CRM) software
- Background in financial services or related industries
- Strong problem-solving skills and adaptability
- Enthusiasm for learning new technologies and processes
#CustomerService #RemoteWork #CareerGrowth #FinancialServices #DiversityInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.
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