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Customer Service Rep - Frederick, MD
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Job Description
- Req#: 300002642029041
Employer Industry: Medical Equipment and Healthcare Services
Why consider this job opportunity:
- Opportunity to work in a supportive and dynamic medical equipment office environment
- Potential for career advancement within a reputable healthcare organization
- Chance to contribute to patient care by assisting with medical equipment needs
- Comprehensive benefits and perks supporting physical and emotional wellbeing
- Flexible on-call rotation for medical equipment delivery and pick-up
- Collaborative work culture focused on helping people in need
What to Expect (Job Responsibilities):
- Assist with the intake of referrals for medical equipment and supplies
- Answer telephone calls, provide information to callers, and greet visitors
- Send, track, and re-submit Certificate of Medical Necessity forms and Written Confirmation of a Verbal Order Forms
- Assist in the delivery and pick-up of medical equipment as necessary
- Process private pay claims and follow up on delinquent accounts
What is Required (Qualifications):
- Minimum of 6 months of experience in a medical equipment office setting or similar clerical/business office experience
- Excellent oral and written communication skills
- Strong organizational and analytical skills
- Accurate data entry skills and telephone communication abilities
- Basic PC skills, including familiarity with PC-based applications
How to Stand Out (Preferred Qualifications):
- Experience with medical terminology
- Knowledge of MestaMed and HME Express software
- Mathematical aptitude and detail-oriented approach
#MedicalEquipment #HealthcareServices #PatientCare #CareerOpportunity #EmployeeBenefits
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