Sentara
Customer Service Rep I
This job is now closed
Job Description
- Req#: JR-89964
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $23.08 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision, and 401k with employer match
- Paid time off, sick leave, and parental leave options
- Incentives such as bonuses, tuition assistance, and student debt pay down
- Remote work flexibility for candidates residing in Virginia
What to Expect (Job Responsibilities):
- Handle incoming calls to address member eligibility, plan prescription benefits, and claim payment issues
- Assist patients with billing information updates, payment plans, and scheduling needs
- Provide quality service and ensure customer satisfaction through effective communication
- Research and resolve telephone inquiries from members or patients
- Maintain accurate data entry and documentation of customer interactions
What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of two years of customer service experience
- Previous data entry experience required
- Prior scheduling experience required
- Experience in a high-volume call center preferred
How to Stand Out (Preferred Qualifications):
- Familiarity with healthcare services and terminology
- Experience working in a remote customer service environment
- Strong problem-solving skills and ability to handle high-pressure situations
- Excellent verbal and written communication skills
- Ability to work collaboratively within a team environment
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Join a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
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