Thermo Fisher Scientific
Customer Service rep II
6 days agoWhat's your preference?
Job Description
- Req#: R-01338407
Employer Industry: Scientific Research and Development
Why consider this job opportunity:
- Opportunity for career advancement and growth within a global organization
- Collaborative work environment that emphasizes teamwork and innovation
- Chance to contribute to meaningful work that positively impacts global health and safety
- Training provided for ERP systems, with a focus on professional development
- Supportive culture that values integrity, intensity, and involvement
What to Expect (Job Responsibilities):
- Provide excellent customer support throughout the service lifecycle from initial contact to order fulfillment
- Handle customer inquiries, process orders, manage quotations, and maintain customer data
- Utilize ERP and CRM systems to track shipments, resolve issues, and ensure customer satisfaction
- Contribute to continuous process improvement initiatives within the customer service team
- Collaborate with cross-functional teams to deliver outstanding results in customer service
What is Required (Qualifications):
- Minimum 1 year of customer service experience, preferably in a multinational environment
- Strong written and verbal communication skills in English; proficiency in additional European languages is highly valued
- Proficient in Microsoft Office applications
- Excellent attention to detail and accuracy in data entry and documentation
- Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
How to Stand Out (Preferred Qualifications):
- Experience using CRM systems and customer service software
- Familiarity with ERP systems (Oracle/SAP)
- Collaborative attitude with exceptional teamwork skills
- Flexibility to participate in cross-training and support activities as needed
#ScientificResearch #CustomerService #CareerGrowth #Teamwork #ProfessionalDevelopment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Thermo Fisher Scientific is an American provisioner of scientific instrumentation, reagents and consumables, and software and services to healthcare, life science, and other laboratories in academia, government, and industry.
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