Remote Jobs
Customer Service Rep, Pay is $17.75/hr, (Must live within vicinity of Madison, WI campus location)
7 days agoWhat's your preference?
Job Description
- Req#: CUSTO005898
Employer Industry: Health Insurance and Solutions
Why consider this job opportunity:
- Starting pay of $17.75/hour plus a 2nd Shift differential of $0.75/hour
- Performance bonus and/or merit increase opportunities
- Competitive paid time off and health insurance starting on DAY 1
- 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
- Opportunity to work remotely or onsite after training
- Supportive team environment with advancement opportunities
What to Expect (Job Responsibilities):
- Provide telephone and written support for inquiries regarding TRICARE eligibility, benefits, and claims
- Apply TRICARE regulations to determine eligibility and benefits, responding accurately to inquiries
- Research and resolve claims issues, ensuring compliance with contractual requirements
- Educate providers on TRICARE billing requirements to minimize claim problems
- Record data for customer service records and communicate system issues to supervisory staff
What is Required (Qualifications):
- U.S. citizenship required due to Department of Defense restrictions
- Must reside within 45 miles of the Madison, WI campus location
- High school diploma or equivalent
- Minimum of 2 years of customer service experience in a call center
- Ability to learn medical and insurance terminology
How to Stand Out (Preferred Qualifications):
- Proficiency in Microsoft Office (Outlook, Word, Excel) and data entry
- Experience navigating dual monitor screens and multiple programs simultaneously
- Strong skills in multi-tasking, research, and problem-solving
- Ability to de-escalate situations and influence compliance with TRICARE procedures
#HealthInsurance #CustomerService #RemoteWork #CareerAdvancement #CallCenterJobs
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.