Radius Global Solutions
Customer Service Rep (PGW)
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Job Description
- Req#: 524037
Employer Industry: Customer Service and Collections
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Comprehensive training provided to enhance skills and knowledge
- Engage with a diverse range of clients and consumers
- Flexible work hours with a minimum of 40 hours per week
- Ability to contribute to client satisfaction and resolution of customer inquiries
What to Expect (Job Responsibilities):
- Negotiate resolutions for early-stage past due accounts and customer inquiries
- Efficiently manage customer accounts and maintain accurate documentation
- Utilize probing questions to assess customer situations and resolve issues
- Stay informed on operational updates and adhere to company policies
- Communicate professionally with clients, consumers, and management
What is Required (Qualifications):
- High School Diploma or General Educational Development (GED) certificate
- Two or more years of applicable customer service or related experience
- Proficient computer skills, including experience with collections software and spreadsheets
- Excellent customer service, problem-solving, and negotiation skills
- Ability to work independently and demonstrate ethical judgment
How to Stand Out (Preferred Qualifications):
- Experience in a call center or collections environment
- Familiarity with federal, state, and local laws related to customer service
- Strong attention to detail and ability to multitask effectively
- Previous experience with computerized automated systems
#CustomerService #Collections #CareerOpportunity #FlexibleHours #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We're an accomplished BPO company providing dependable debt collection services, revenue cycle management and call center outsourcing.
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