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Customer Service Rep (Remote) Augusta, GA
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Job Description
- Req#: 1692
Employer Industry: Student Loan Services
Why consider this job opportunity:
- Salary of $17.20 per hour, with an additional $4.93 per hour in Health & Welfare benefits (up to 40 hours/week)
- Opportunities for career advancement within a mission-driven organization
- Work-from-home flexibility with structured support and paid training
- Supportive and empathetic work environment focused on helping individuals navigate federal student loans
- Comprehensive training program lasting up to 5-6 weeks
What to Expect (Job Responsibilities):
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
What is Required (Qualifications):
- U.S. Citizenship
- High School diploma or GED
- 6+ months of customer service experience in a business, non-retail environment or call center
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
How to Stand Out (Preferred Qualifications):
- Prior call center experience
- Associate or bachelor's degree
#StudentLoanServices #CustomerService #RemoteWork #CareerGrowth #MissionDriven
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