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Customer Service Rep (Remote) Henderson, NV
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Job Description
- Req#: 1700
Employer Industry: Federal Student Loan Services
Why consider this job opportunity:
- Salary up to $17.20 per hour
- Additional health and welfare benefits of $4.93 per hour (up to 40 hours/week) that can fully cover employee-only medical, dental, and vision premiums
- Work-from-home flexibility with structured support and training
- Opportunities for growth within a mission-driven organization
- Paid classroom and hands-on training for up to 5-6 weeks
- A chance to make a real impact on student loan borrowers' lives
What to Expect (Job Responsibilities):
- Assist student loan borrowers with account inquiries, repayment options, and application processes
- Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
- Provide accurate, professional, and empathetic customer support
- Ensure compliance with federal regulations, company policies, and data security standards
- Meet key performance indicators and quality assurance standards
What is Required (Qualifications):
- U.S. Citizenship
- High School diploma or GED
- 6+ months of customer service experience in a business, non-retail environment or call center
- 6+ months of computer experience in a business setting
- Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
How to Stand Out (Preferred Qualifications):
- Prior call center experience
- Associate or bachelor's degree
#FederalStudentLoans #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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